FAQ

Our Commitment to Quality In-Store and Online

We invite you to discover all the things that make a house a home among our eclectic mix of timeless treasures. Our website will give you a taste of Hearth & Soul--visit us in person where you can touch and feel unique, curated finds and treat yourself to something special.

  • Can I place my order over the phone?

    Of course, please call at 1-850-894-7685 and one of our team members will be happy to assist you.

  • What is your return policy?

    Our goal is for you to be 100% happy with your purchase, however we understand if you decide you purchased an item you wish to live without. Please follow the instructions below for details on making a return.

    RETURN POLICY:

    We so appreciate your decision to shop with Hearth & Soul and want you to feel 100% fulfilled with your selections. If an item you purchased falls short of your expectations we are happy to help with your return and find something that better fits your needs. 

    Items purchased online from HearthandSoul.com may be returned for a full refund when the following conditions are met: 

    1. Merchandise is received in it's original condition with tags attached
    2. Original packing is included
    3. Merchandise is post marked within 14 days of the original postmarked shipping date 

    THESE ITEMS ARE NOT ELIGIBLE FOR RETURN:

    • Items Marked Final Sale
    • Jewelry
    • Reading Glasses
    • Food Items
    • Holiday Merchandise
    • Undergarments

    Shoes should be returned in their original shoe box with all included contents, free of damage. Please place the branded shoe box within another shipping box. Try on shoes on a carpeted area, as we cannot accept a return of shoes with visible wear.

    HOW TO RETURN:

    Login to your Hearth & Soul account. Go to MY ACCOUNT Menu and select COMPLETE ORDERS. Select Your Order and click RETURN ITEMS. We will notifiy you via e-mail of your refund once we've received and processed the returned item.

    ITEMS ARE SHIPPED TO:

    Hearth & Soul

    Attn: Returns 

    1410 Market Street

    Suite D-1

    Tallahassee, FL 32312

    We recommend using a traceable shipment carrier and insuring the full amount of the returned merchandise. Hearth & Soul will not be held responsible for missing packages.

    Hearth & Soul reserves the right to deny any return if the merchandise does not meet our return policy requirements. 

    Payment will be returned to the credit card used for initial payment. Shipping charges will not be refunded. 

    Should you have question, please contact us at 850-894-SOUL

  • Will the Hearth & Soul Tallahassee store have exactly what’s on the site?

    Not all items in our store can be viewed on our site. Hearth and Soul Tallahassee has a unique & curated selection—including store exclusives and special features—that are separate from our online selection. So, as always, expect to find a few fun surprises with each new store visit.

  • What if I have questions about my order?

    Please email us at orders@hearthandsoul.com and one of our team members will be happy to assist you!

  • Where can I apply for a job at Hearth and Soul?

    We're always looking for intelligent, imaginative and self-motivated people for all levels in our company. We provide an exciting and creative work environment and a variety of opportunities for professional as well as personal growth. To learn about careers at Hearth and Soul, email us at info@hearthandsoul.com.