We so appreciate your decision to shop with Hearth & Soul and want you to feel 100% fulfilled with your selections. If an item you purchased falls short of your expectations we are happy to help with your return and find something that better fits your needs.
Items purchased online from HearthandSoul.com may be returned for a full refund when the following conditions are met:
- Merchandise is received in it's original condition with tags attached
- Original packing is included
- Merchandise is post marked within 14 days of the original postmarked shipping date
THESE ITEMS ARE NOT ELIGIBLE FOR RETURN:
- Items Marked Final Sale
- Reading Glasses
- Food Items
- Holiday Merchandise
Shoes should be returned in their original shoe box with all included contents, free of damage. Please place the branded shoe box within another shipping box. Try on shoes on a carpeted area, as we cannot accept a return of shoes with visible wear.
HOW TO RETURN:
Login to your Hearth & Soul account. Go to MY ACCOUNT Menu and select COMPLETE ORDERS. Select Your Order and click RETURN ITEMS. We will notifiy you via e-mail of your refund once we've received and processed the returned item.
ITEMS ARE SHIPPED TO:Hearth & Soul Attn: Returns 1410 Market Street Suite D-1 Tallahassee, FL 32312
We recommend using a traceable shipment carrier and insuring the full amount of the returned merchandise. Hearth & Soul will not be held responsible for missing packages.
Hearth & Soul reserves the right to deny any return if the merchandise does not meet our return policy requirements.
Payment will be returned to the credit card used for initial payment. Shipping charges will not be refunded.