FAQ

Can I place my order over the phone?

Of course, please call 850-894-7685 (TLH) or 512-474-7685 (ATX) and one of our team members will be happy to assist you.

Will the Hearth & Soul store locations have exactly what is on the site?

Not all items in our store can be viewed on our site. Our Hearth and Soul stores have unique & curated selections, including store exclusives and special features, that are separate from our online selection. Expect to find fun surprises with each new store visit!

What is the return policy?

We so appreciate your decision to shop with Hearth and Soul and want you to feel 100% fulfilled with your selections. If an item you purchased falls short of your expectations we are happy to help with your return and find something that better fits your needs.

Items purchased in-store are eligible for an exchange or store credit within seven days from the purchase date. 

Items purchased online from hearthandsoul.com may be returned for a full refund when the following conditions are met:

- Merchandise is received in it's original condition with tags attached
- Original packing is included
- Merchandise is post marked within 14 days of the original postmarked shipping date

What items are not eligible for return?

- Items Marked Final Sale
- Jewelry
- Reading Glasses
- Food Items
- Holiday Merchandise
- Undergarments
- Shoes should be returned in their original shoe box with all included contents, free of damage. Please place the branded shoe box within another shipping box. Try on shoes on a carpeted area, as we cannot accept a return of shoes with visible wear.

How do I return my item(s)?

Login to your Hearth and Soul account. Go to MY ACCOUNT Menu and select COMPLETE ORDERS. Select Your Order and click RETURN ITEMS. We will notifiy you via e-mail of your refund once we've received and processed the returned item.

ITEMS ARE SHIPPED TO:

Hearth & Soul
Attn: Returns 
1410 Market Street
Suite D-1
Tallahassee, FL 32312
We recommend using a traceable shipment carrier and insuring the full amount of the returned merchandise. Hearth & Soul will not be held responsible for missing packages.

Hearth and Soul reserves the right to deny any return if the merchandise does not meet our return policy requirements. Payment will be returned to the credit card used for initial payment. Shipping charges will not be refunded.

What if I have questions about my order?

Please email us at orders@hearthandsoul.com and one of our team members will be happy to assist you!

Where can I apply for a job at Hearth & Soul?

We’re always looking for intelligent, imaginative and self-motivated people for all levels in our company. We provide an exciting and creative work environment and a variety of opportunities for professional as well as personal growth. To learn about careers at Hearth and Soul, email us at info@hearthandsoul.com.