FREQUENTLY ASKED QUESTIONS
Can I place my order over the phone?
Of course, please call your local store and one of our team members will be happy to assist you.
St Louis: 314-567-7685
Tallahassee: 850-894-7685
Will the Hearth & Soul store locations have exactly what is on the website?
Not all items in our store can be viewed on our website. Our Hearth and Soul stores have unique and curated selections, including store exclusives and special features, that are separate from our online selection. Expect to find fun surprises with each new store visit!
What is the return policy?
We so appreciate your decision to shop with Hearth and Soul and want you to feel 100% fulfilled with your selections. If an item you purchased falls short of your expectations we are happy to help with your return and find something that better fits your needs.
Items purchased in-store are eligible for an exchange or store credit within 14 days from the purchase date. All items must be in their original, unused, unwashed and undamaged condition with original tags for store credit. All marked discounted items are final sale.
Items purchased online from hearthandsoul.com may be returned for a full refund when the following conditions are met:
- Merchandise is received in its original condition with tags attached
- Original packing is included
- Merchandise is post marked within 14 days of the original postmarked shipping date
Customer is responsible for return shipping. Items purchased on sale are not eligible for return or exchange. Please make your selection with care and review all product information and sizing before completing your purchase.
Hearth and Soul reserves the right to deny any return if the merchandise does not meet our return policy requirements. Payment will be returned to the credit card used for initial payment. Shipping charges will not be refunded.
What items are not eligible for return?
- Items on Sale
- Jewelry
- Reading Glasses
- Food Items
- Holiday Merchandise
- Undergarments
- Shoes should be returned in their original shoe box with all included contents, free of damage. Please place the branded shoe box within another shipping box. Try on shoes on a carpeted area, as we cannot accept a return of shoes with visible wear.
How do I return my item(s)?
Please email your return request to Orders@hearthandsoul.com, noting your order number in the subject line. Please be sure to include the item information and your reason for return. We will reply with further instructions.
What if I have questions about my order?
Please email us at orders@hearthandsoul.com and one of our team members will be happy to assist you!
Where can I apply for a job at Hearth & Soul?
Interested in joining the Hearth and Soul team? We're always looking for motivated individuals and would love to get to know you! Visit our JOIN OUR TEAM page to get in touch!
Why is my gift certificate not working at checkout?
If you are having any trouble using your gift certificate to check out online, please reach out to us at Orders@hearthandsoul.com and we will be happy to help! Make sure to include your gift certificate number in the email.