Penelope Chilvers 

We believe in 'Back to Slow' - our footwear and accessories are designed with quality and longevity in mind. We consider the full product lifecycle, including the materials used

Shipping

Orders are processed within 3 business days, excluding holidays. At checkout, we will provide an estimated shipping time based on your selected shipping method.

In-store pickup is typically available 24 hours after ordering. We will notify you if your order is ready for pickup earlier.

ALL Furniture, Lighting, Rugs, Art, and Mirrors will be in-store pickup only. Pickup availability is reflected on the product page. Items that are in-store pickup only will not be eligible for shipping.

Free shipping on orders over $250* exclusions apply for items that are in-store pick up only or have a fixed shipping price. 

Returns

We cannot accept returns on the following: SALE items, Jewelry, Reading Glasses, Food Items, Holiday Merchandise, Undergarments, Shoes or other items that have been worn or damaged.

Return must be requested within 14 days of order delivery date and if approved will be refunded to the original form of payment at the original selling price. Customer is responsible for return shipping.

Full Return Policy can be found HERE.